Fresh Casino - 플레이어의 보증금이 입금되지 않았습니다.

I have deposited Inr 500 today.but funds have not been added to my casino account. Amount has been debited from my bank account, but they are not ready to add them.

I faced similar problem in the month of June, 2022. I had deposited Inr 1000 to Fresh casino using UPI. Money debited from my bank account but they didn't add funds till now. I was asked to send bank statement. I shared all that but they are not ready to add my funds

Dear ROCK21,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear ROCK21,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.