Frumzi Casino - 플레이어의 입금이 지연되었습니다.

On November 26, I made a deposit which was rejected by the site, yet the money was deducted from my account. I contacted support, and they kept reassuring me that the money would be refunded within 48 hours, then within 96 hours, and so on, but nothing happened. I sent emails with screenshots and statements showing proof of my payment, and it’s been a week and a half without any news from the casino.

Il 26 novembre ho effettuato un deposito, dal sito è stato rifiutato e tuttavia dal mio conto sono stati detratti i soldi. Ho provveduto ad avvertire l'assistenza che ha continuato a rassicurarmi dicendo che mi sarebbero stati riaccreditati entro 48 ore, poi mi hanno entro entro 96 ore, e così via senza che succedesse nulla. Ho mandato via email screenshot ed estratti conto contenenti la prova del mio pagamento ed è da una settimana e mezzo che non ricevo notizie dal casinò.

Dear pistolaangelo2004,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear pistolaangelo2004,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi thanks for the reply, I'm still waiting for updates from the casino, they keep saying it takes time so I can't do anything but wait.

Ciao grazie della risposta, sto ancora aspettando aggiornamenti dal casinò, continuano a dire che serve tempo quindi non posso fare altro che aspettare.

Dear pistolaangelo2004,

Did you forward the payment confirmation from your provider to the casino as proof of deposit?

Have you been in touch with your payment provider too regarding this issue?

Additionally, please forward the communication between you and the casino regarding this matter to nikolas.b@casino.guru.

Awaiting your response.

Regards,

Nick