Funclub Casino - 플레이어의 보증금이 두 번 출금되었습니다.

Was billed twice when making one deposit. Had 2 different transaction numbers. Asked if I wanted to leave it there for further play. NO!!!. Also promotion was a 325% match. They said they would give me 200% match. I would then receive refund in 48 hours. That never happened either. Do they removed $75 from my play acct and never returned money. So basically stole money from me. 3rd time this has happened on this site. Previous times I had received a refund after numerous correspondence. Very shady business dealings. Be careful. I would not recommend and am done with this site. There are many more reputable sites out there

Dear Dcop44,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

It’s quite usual for withdrawals or refunds to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. If your refund has been confirmed I truly believe it’s only a matter of time before you’ll receive it.

Could you please forward any relevant communication to petronela.k@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Dcop44,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.