Gamblezen Casino - 플레이어가 인증 문제를 경험합니다.

Hello everyone,

They have already asked for many documents for verification, all of which I have of course provided. But now they have clearly crossed the line. They are asking me to take pictures of my private bank card. That is completely unacceptable. I have never deposited money with this bank, nor do I have any other connection to the casino. I have even sent them bank statements. They have not explained to me why they want this and I find it highly suspicious.

Hallo zusammen,

Sie haben nun schon viele Dokumente zur Überprüfung verlangt welche ich selbstverständlich alle bereit gestellt habe. Nun haben sie aber eine klare Grenze überschritten. Sie fordern mich auf Bilder meiner privaten Bankkarte zu machen. Das geht überhaupt nicht. Ich habe mit dieser Bank weder eingezahlt, noch sonst irgend eine Verbindung zum Casino. Ich habe ihnen sogar schon Kontoauszüge geschickt. Sie haben mir nicht erklärt warum sie das wollen und ich finde es höchst verdächtig.

Dear Themaninblack,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying this card seems to be the only issue?
• Have you provided any other documents to verify your identity and have they all been approved?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear Themaninblack,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello Kristina,

Yes, this card is the only problem. I'm not disclosing any information about my private bank account (which has nothing to do with this). Everything else has been approved.

Best regards,

Karim

Hallo Kristina,

Ja diese Karte ist das einzige Problem. Ich gebe keine Daten über mein privates Bankkonto preis (welches nichts mit der Sache zu tun hat). Alles andere wurde genehmigt.

Beste Grüße,

Karim

Thank you very much for your reply, Themaninblack. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.