Gamblezen Casino - 플레이어의 보증금이 적립되지 않았습니다.

Hello, I deposited money there a week ago, and the money has not arrived in my account. I sent the hash, and it was said that it didn't belong to the casino.

I then sent the Deposit ID and asked for the wallet number. A day later, they sent me an email asking for the wallet number, which I don't understand why they won't help me. The hash number is definitely the correct one, as there was only one deposit...

The first deposit worked with a delay, but the second deposit, made in the same way, has disappeared 🤷🏼‍♂️

Hallo, ich hab dort vor 1 Woche eingezahlt und das Geld ist dort nicht angekommen, hab dann den Hash geschickt und mir wurde gesagt das dieser nicht zum Casino gehöre.

Ich hab dann die Deposit ID gesendet und nach der Wallet Nummer gefragt, 1 Tag später senden die mir eine Email das Ich jetzt die Wallet Nummer schicken soll, verstehe nicht warum man mir da nicht helfen will, die Hash nummer ist eindeutig die richtige, es gab nur diese Einzahlung...

Die 1 Einzahlung hat mit Verzögerung geklappt , die 2 Einzahlung, selber Weg ist verschwunden 🤷🏼‍♂️

Dear FlashFX,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

• Could you please share a hash of the transaction that wasn't acknowledged?
• Have you used cashier to deposit in the casino? Can you share a screenshot of how it looks like when you attempt to initiate a similar deposit in the casino currently?
• Could you please share a hash of a previous transaction that was completed successfully?
• Please also share any related communication with the casino.
• Post screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas