Gamdom Casino - 플레이어는 계정 제한으로 인해 출금 문제를 겪고 있습니다.

Hello..i have one account in Gamdom casino and i have make 16.000e deposits so win 4000 and my account now have 20.000 in...my account is full verify and i continue to ask withdrawal but do not pay me and tell me that my account is conect with others account..!!!i can not understand what is this mean..in live chat tell me the same all the time...i do not know what i have to do!!!my username is v******** and e mail to register is v**********@outlook.com...i can login in my account but i can not make withdrawal my money..please help me.Thank you

Dear tavlacret,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Is there any chance that someone from your household or using the same IP address has also created an account at this casino?

Did you make deposits using a payment method registered in your name?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards,

Dominika

Hello.no nobody use same ip and nobody have account in gamdom casino..i make deposit via USDT from my wallet and my winnings is without bonus. Thank you

Dear tavlacret, thank you for the information provided.

Have you made any successful withdrawals before? 

Could you please confirm that you have passed the KYC verification?

Did you use a VPN?

Could you please share your communication with the casino? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

Hello..no i do not make withdrawal never before..just deposits of 16.000USDT. The KYC yes it is successful passed and i do not use Vpn..all contact with casino is by livechat but i have and some by e mail i find it and i send you in your e mail as soon as possible. thank you

Thank you very much, tavlacret, for providing the necessary information. I will now transfer your complaint to my colleague Stefan (stefan.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello tavlacret,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Gamdom Casino representative to join this conversation and participate in resolving this complaint.

Dear Gamdom Casino,

Could you comment on this?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.