Gamdom Casino - 플레이어의 계정 금지 조치는 효과가 없습니다.

please refer first to this complaint

https://casinoguru-en.com/gamdom-casino-player-requests-dispute-regarding-negative

that complaint was made by me. It ended with casinoguru siding with the casino and saying I should’ve requested a ban FORMALLY. In the end I requested it formally, got the account banned. Now a while later im 2000+ euros down again on the same casino. They just let me bet on my second account. There is no point in a ban when you can play through your second account. It’s so stupid that that was possible. Now im sitting here again with 2000 euro loss and having nothing left. This casino should be held responsible for letting me play on other accounts when I’ve asked for a ban in the first place forever

Dear atefie14,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve experienced with your accounts at Gamdom Casino.

We understand that you are upset about being able to play and lose money again despite having requested a self-exclusion previously. In order to assess the situation properly and decide how to proceed, we would need some additional information and clarification from you:

1. Can you please confirm if you used the same personal information (name, date of birth, address, email, phone number, etc.) when registering your second account?
2. Did you notify the casino at any point about the existence of your second account or that you were able to play again despite your previous self-exclusion? If so, could you please share their response?
3. When exactly was your second account created, and when did you start playing and losing the €2000+?
4. Have you contacted the casino after this latest issue occurred? If yes, could you please share their reply with us?
5. Do you have any relevant emails, chat transcripts, or screenshots that could support your statement that you had previously requested a permanent ban and that you were able to gamble again despite that?
6. You can forward any relevant communication to petronela.k@casino.guru.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint post.

Stay cautious and contact us directly if you have any doubts.

Hey,

1, None of that was needed, I just logged into another steam account of mine through their website and no information or anything was needed.

2, No because it all happened so quickly there was no time to do that I just immediately could play on a second account without any problem.

3, On march 2nd they closed my primary account after I went on a rant with their customer support for like the 5th time and said I wanted my account closed so they closed it and said the reason was due to problem gambling. However i started depositing on march 12th again through my second account and start losing money again.

4, As of now no.

5, Yes i will send that through the email that was provided.

Screenshots from the player:

Dear atefie14,

Thank you for your follow-up and for providing the screenshots. We’ve reviewed the materials, and it appears that your original account was closed by the casino due to the nature of your comments in the live chat.

To better understand how you were able to access the casino again, we kindly ask for clarification regarding your mention of a "Steam account." Could you please explain what you mean by this? Specifically, are you referring to using a third-party login through Steam to create or access a new account on Gamdom? If so, did this allow you to bypass entering personal details typically required for registration?

Your explanation will help us assess whether the casino had a realistic chance of identifying you as a previously excluded player, and whether any safeguards should have been in place to prevent this from happening.

Thank you in advance for your response.

Yes I am indeed referring to a third-party login through Steam to access a new account on Gamdom. This indeed allowed me to bypass any personal details as steam acts like a full account. I deposited 2000 euros in the span of a week and I was not asked for a name, an adres not even an email or nothing. They let me play just like usual without any problems. The funny part is this. When I try to login into my original account it says banned due to problem gambling. Literally the only thing I have to do is refresh the website and it brings me to the normal page, completely logged out and then I can sign in simply with my second steam account and deposit and play as if nothing ever happened. It could’ve easily identified me through literally my device and ip login in from the same place as the banned account immediately after refreshing the website and logging in through my second account.

Hi atefie14,

Thank you for your clarification regarding the use of a third-party Steam login. As you’ve pointed out, using a Steam account to register or access Gamdom allows the platform to bypass the need for entering personal information such as name, address, email, or phone number.

Because of this setup, the casino had no personal data from the second account that they could have compared against the list of previously excluded players. Without shared data points, the system is not able to flag or link the newly created Steam account with your previously banned account. This unfortunately limits the casino’s ability to enforce self-exclusion in such cases—unless additional safeguards, such as device fingerprinting or IP detection, are actively implemented by the casino.

To help us better assess your current situation, could you please confirm the following:

• Has your new (second) account been closed already, either by the casino or by your request?
• Have you contacted the casino directly to report what happened and request closure of all associated accounts based on your previous self-exclusion?

Please feel free to forward any relevant communication or screenshots regarding this issue to my email at petronela.k@casino.guru.

Thank you in advance for your reply.