Getwin Casino - 플레이어가 철회할 수 없습니다.

been playiong for years on getwin.com have cashed out in the 5 k range several tiomes now i have 15 1000$ withdralls pendingf and 2703 in account that they told me was routine security checks they wouldnt tell me nothing now my ip is temp banned i e mail every day the last response was 12 days ago the withdralls are working on a month now its total bullshit cause i win ik get fu*ked over like this

Hello Alan,

Thank you very much for submitting a complaint and I'm sorry to hear about your issue with Getwin Casino. Allow me to ask you a few more question before we would move forward.

When was the last time the casino responded to you and what was it? Is your current balance made from real money or did you use any bonus? When was the last time you withdrew from the casino?

Note, that it is very common that do a security check in case of a higher win. Also e-mailing them every day will only make the process much slower as it also takes time to respond.

Please forward any additional screenshots and relevant proof to nikolas.b@casino.guru.

Regards,

Nick

Dear client,

We have already received detailed game-play data and we will complete the review process today.

Kind regards,

Mike

The GETWIN Team

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that was the 29th of january and no bonous never and security check they have done before but this time i must thve went over on withdrall limit cause when i went to put in the 16th 1000 dollar withdrall it told me my account has been dissabled then i got the security check e mail then 11 days later i got the mail up there so i tried to sign in and it says my account has been temperally banned ill send pictures to the email above this aint no joke its 15000$ in withdralls and 2703 in my account end of august was last sizeable withdrall 5000 it took 11 days to complete some of the withdralls in question were jan 13

oh also when i email the affilite partners email its not even a real adress and any phone number i found also not a real phone number

Dear Alan,

Based on the respond from the casino which you posted, the review should be now finished. Could you confirm if it is or not? If still not, we will intervene.

no idea i havent gotten a response since then and no withdrall no access to account still banned with no explenation at all

Thank you Alan for all the information. I will now forward your complaint to my colleague Viliam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello Alan,

I looked at your complaint and will do my best to help you. I would like to invite Getwin Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

THEY HAVENT RESPONDED TO ME SINCE JAN 29TH THEN BANNED MY IP BUT WELL SEE .banned with no reason i have done notyhing wrong exept win

so who do i contact to get this really taken care of .they not going to respond ?

Unfortunately, this Casino is not licensed so if they'll not respond I'm afraid there is no one who you can contact.

That sickens me fml

We would like to ask the Getwin Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

thank you for trying. thats totally fdup been loyaly playing there for several years thank you guys for trying to help me.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the Casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The Casino can ask to reopen this complaint anytime.