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Hello.

Faced a problem with the withdrawal of funds, and ultimately "blocking the account"

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I live in Poland, I have been playing for half a year already, I have invested a lot of money. Now I won a large amount, after which I made a couple of conclusions, and wrote to those supporters why the funds are not in processing mode. After this message, literally 3 minutes and the account has already been blocked. Arguing this by the fact that there are several accounts.

...

For half a year everything was fine, but when you win, you immediately get blocked ..

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I live in a hostel where everyone is connected to the same Wifi, of course I'm not the only one playing here, there are many of us. But in those support they don’t want to listen to anything, and when they call the hotline in Poland, they only speak English.

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Please tell me how best to proceed.

And I want to withdraw funds, and I would like to play in the future. I would like to solve all this without courts, just peacefully.

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Login: Re******303@gmail.com

My p****

Tc*****st@gmail.com

Attached files below

Здравствуйте.

Столкнулся с проблемой выводом средств, а в конечном счёте "блокировка акацнта"

.

Проживаю я в польше, играю как пол года уже, вложил не мало денег. Сейчас я выиграл крупную сумму, после чего сделал пару выводов, и написал в тех поддержку почему средства не в режиме обработки. После этого сообщения буквально 3 мин и аккаунт уже заблокировали. Аргументируя это тем что несколько аккаунтов.

...

Пол года все было хорошо, а при выигрыше сразу блокировка..

.

Я живу в хостеле, где все подключены к одному Wifi, разумеется играю не один тут я, нас много таких. Но в тех поддержке слушать ничего не хотят, а при звонке на горячую линию в польше, говорят только по английски.

.

Подскажите как лучше поступить.

И средства вывести хочется, и в дальнейшем играть хотелось бы. Хотелось бы решить без судов это все, просто мирными путями.

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Логин: Re******303@gmail.com

Моя п****

Tc*****st@gmail.com

Файлы ниже прикрепляю

Dear Redmimax303,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

We will contact the casino and ask for supporting evidence, but, before we do so, could you please advise if, to the best of your knowledge, there’s a possibility that someone else from your family members or neighbors has opened an account from the same device as yours or using your email address or payment method? Have you accumulated your winnings with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Petronela

Registration using my mail is 100% impossible.

Same with phone number.

From the bank card of my colleague, I’m not exactly sure, but I admit that they could deposit funds into their accounts / accounts without my knowledge. And not a single withdrawal of funds they did not declare with a 100% guarantee.

On the device, my account is also the same, perhaps IP addresses can be the same due to a single Wifi.

.

For the win.

There were many additions.

At the end, a transaction was made to deposit 50 PLN with a bonus of 50 PLN

I entered the slots with them and won 123.000 PLN

Thank you for your assistance

Sincerely.

redmimax303

Уважаемый Petronela

Регистрации с использованием моей почты это 100% не возможно.

С номером телефона аналогично.

С банковской карты коллеги точно не уверен, но допускаю что могли вводить средства на свои счета / аккаунты без моего ведома. И не одного вывода средств они не делали заявлю с 100% гарантией.

На устройстве моем аккаунт так-же один, возможно IP -адреса из-за единого Wifi могут быть одинаковыми.

.

На счёт выигрыша.

Пополнений было много.

Под конец была сделана транзакция на ввод 50 PLN с получением бонуса 50 PLN

С ними я зашёл в слоты, и выиграл 123.000 PLN

Благодарю за содействие

С уважением.

redmimax303

+ I would like to add more.

Thus, from the same address, due to Wifi, my colleagues and I from work (part-time residents of the same hostel) have been using this particular casino for quite some time.

A lot of guys are into betting.

And even more addicted to slots.

At the moment, this situation caused a certain fear among colleagues, and everyone is worried so as not to be in my place.

And let me remind you, there have never been problems and complaints, both for me and for them. I would like to make a little emphasis on what specifically blocked the account during the winning. Even 10-20 minutes did not have time to pass.

I understand that the amount of winnings is not small. But ggbet is far from being one of the poorest bookmakers to date.

And I'm ready to go to a meeting, and I don't want to look for loopholes, special people, or even go to trial. in case my case is rejected.

The payment amount can be discussed.

And I would like only one thing, so that hundreds of people will not be disappointed in this betting company, and will not be afraid to continue to actively use it.

I am for justice first.

+ Хотелось бы ещё добавить.

Таким образом с одного адреса из-за Wifi я и коллеги с работы (по совместительству жильцы одного и того же хостела) пользуемся конкретно этим казино уже не мало времени.

Много парней увлекаются ставками.

И ещё больше увлекаются слотами.

На данный момент - эта ситуация вызывала у коллег некий страх, и каждый переживает чтобы самому не оказаться на моем месте.

И напомню, никогда не было проблем и жалоб как у меня, так и у них. Хотелось бы маленький акцент сделать на том, что конкретно заблокировали аккаунт во время самого выиграша. Даже 10-20 минут не успело пройти.

Я понимаю что сумма выиграша не маленькая. Но ggbet далеко не из самых бедных букмекерских контор на сегодняшний день.

И я готов идти на встречу, и я не хочу дальше искать лазейки, специальных людей, или даже до судебного разбирательства доходить. на случай отказа в моем деле.

Сумму выплаты можно обсудить.

И я хотел бы только одного, чтобы в этой букмекерской компании, не разочаровались сотни людей, и не боялись дальше активно ею пользоваться.

Я за справедливость в первую очередь.

I'm sorry, but could you explain in more detail what payment method has been used to deposit funds into your casino account? Are you the legitimate owner of that payment method, please?

Payment was made through the SKRILEX online wallet

And quite right, I am specifically the legal owner of this account. With verified data, documents, places of residence, etc.

Оплата была произведена через интернет кошелек SKRILEX

И совершенно верно, я конкретно законный владелец этого счета. С верифицироваными данными, документа, места прописки и прочее.

Thank you very much, Redmimax303, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello, Redmimax303,

I am sorry to hear about your situation. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite GGBet Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear GGBet Casino Team,

Could you please provide us with an explanation of the player's situation in more detail? Why have the winnings been confiscated? What steps should the player take to unblock the account? If we are talking about a breach of the casino's Terms and Conditions, is the casino able to substantiate its decision with relevant evidence?

It is possible to share the data directly here, with your reply, or by sending them to my email address (branislav.b@casino.guru).

Thank you in advance for providing the information.

Thank you for your help, waiting for a response from ggbet

Благодарю за помощь, ждём ответа от ggbet

Dear Redmimax303

Can you please confirm the card 444111******3410/08/2024 belongs to you?

Thank you in advance!

Regards

Dear Redmimax303,

Can you please answer the given question?

Looking forward to hearing from you.

Dear Redmimax303,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Thank you very much, GGBet Casino team, for your reply and help.

Best regards,

Branislav, Casino.Guru