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I have been trying to withdraw my money for over a month. It used to be easy to withdraw, but now they have implemented a KYC system that requires credit card information. I have completed the entire procedure and yet nothing, now they continue to ask for additional documents if the system requires it, but they do not specify what they require. This casino has disappointed me and I need a solution to withdraw. It's a problem to take money out, but there is no issue at all when it comes to depositing money, which should also be easy to withdraw from Erika Aser.

Llevo más de un mes poder retirar mi dinero ante era fácil retirar el dinero ahora pusieron un sistema KYC que piden información de tarjetas de crédito ya la use todo el procedimiento y aún nada ahora siguen que le envié un documento extra por si el sistema te lo pide pero no dicen que cosas piden este casino me defraudo necesito una solución para retirar es un problema pero para ingresar dinero no hay ningún problema de Erika Aser también fácil retirar

Dear cesarroman,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you made successful withdrawals before? Are your withdrawal requests being rejected or has it been pending for too long? If possible, please post here a screenshot of your withdrawal history.

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear cesarroman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.