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I've been playing and never had an issue, but suddenly, upon making a withdrawal, they block my account. They claim it's because I have another account, which was a mistake that I've admitted to, but it has never been used for withdrawals or deposits. Regardless, they refuse to unblock my account, and my money remains inaccessible. According to their 5.5 rule, each customer can only open one account on the website. Any extra accounts opened by a customer will be considered duplicate accounts. They reserve the right to close such accounts, request documents to confirm customer's identity, and halt any activity on the suspected accounts until the customer has confirmed their identity. If a duplicate account has been unintentionally used by a single customer to carry out multiple account activities, and provided the relevant terms and conditions have not been breached, they may permit the concerned customer to withdraw any funds deposited in the duplicate account, less any amount previously withdrawn, provided that all bets placed from said account are canceled. If any signs of fraud are found, all bets will be nullified and the suspected accounts will be blocked without any funds being withdrawn.

Their terms acknowledge mistakes if it is clear and evident that it happened, which is the case here as it was never used for playing or making withdrawals.

Har spelat och aldrig någonsin haft problem, helt plötsligt så vid ett uttag så blockerar dom mitt konto och enligt deras mening att jag har ett annat konto, detta har skett av misstag och hänvisar till det , aldrig använt eller används vid uttag och insättningar ,men deras syn att inte öppna mitt konto och mina pengar på kontot inte är tillgängliga, 5.5. Each customer can only open one account on the website. Any additional accounts opened by a customer will be deemed duplicate accounts. We reserve the right to close such accounts, request documents from the customer to confirm their identity, and stop any activity on the accounts in question until the customer has confirmed their identity. In the event that a duplicate account has not been used intentionally to carry out activities using multiple accounts by a single customer, and provided that the relevant terms and conditions have not been breached, we may, at our discretion, allow the customer in question to withdraw any funds deposited to a duplicate account, minus any amount previously withdrawn, provided that all bets placed from said account are canceled. In the event that evidence of fraud is discovered, all bets will be voided and the accounts in question will be blocked without any funds being withdrawn.

Deras egna terms godkänner misstag om klart och tydligt här har skett då det aldrig använts för spela. Eller uttag.

Hello Eliasj87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with GGBet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you create your first and when the second account? Why did you create a second account? Did you claim any bonus on your first account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Thank you again, I myself have written and explained that this happened in connection with the fact that I suffer from a memory condition that affects my everyday life very much, and also that the reason why google's automatic password system was not available was because I logged in via two different websites to the game page, ggbet-online.email and the other ggbets1.net both go to the same page therefore google password was not available and I thought I did not have an account therefore create a new one why would I want to create two different ones where one is verified and the other lacks the possibility to withdraw the money, I also have a doctor's certificate regarding my state of health.

Have tried and explain, where I play every day and the other account cannot be more than one login, and I have never in my opinion ever had any intention to mislead or cheat anyone for game bonuses claimed by customer service

Tack återigen jag har själv skrivit och förklarat att detta skedde i samband med att jag lider av en minnes tillstånd som påverkar min vardag väldigt mycket, och även att varför google automatiska system om lösenord inte fanns tillgänglig var för att jag loggade in via två olika hemsidor till spelsidan, ggbet-online.email och den andra ggbets1.net bägge går till samma sida därför google password inte fanns tillgänglig och jag trodde att jag inte hade ett konto därför skapa en ny, varför skulle jag vilja skapa två olika där den ena är verifierad och den andra saknar möjlighet att ta ut pengarna, jag har även ett läkarintyg gällande min hälsotillstånd.

Har försökt och förklara,där jag spelar varje dag och den andra konto kan inte finnas mer än ett inloggning, och jag har i min mening aldrig någonsin haft någon avsikt att vilseleda eller lura någon för spel bonusar som påstås av kundtjänst

The first login I created is in October then the second one is late November and I have never used that account more than I thought it was a new casino because I missed automatic login and this has happened to many casinos where they prompt that I have two accounts, then I write immediately and really regret that this happened but that I did this without intention, therefore they remove one account and allow me to continue with the one I had first.

Första inloggningen jag skapade är i oktober sen andra är sent november och jag har aldrig använt det kontot mer än jag trodde att det var ett nytt casino eftersom jag saknade automatisk inloggning och detta har hänt många casino där dom uppmanar att jag har två konton, då skriver jag omedelbart och beklagar verkligen att detta skett men att jag utan uppsåt gjort detta , därav tar dom bort ena kontot och tillåter mig fortsätta med den som jag hade först.

had they, like other casinos, notified me about this, as they say they knew about this, but when you deposit money, there is no mention of double accounts, but when withdrawing, I was blocked immediately.

hade dom ,som andra casinon meddelat mig om detta, då dom säger att dom visste om detta , men när man sätter in pengar ,nämns det Inget om att det finns dubbla konton, men vid uttag,då blockerades jag direkt.

Here is my doctor's certificate regarding my illness, this has also come to them, please if possible do not post publicly as there are private topics in the letter

Här är mitt läkarintyg gällande min sjukdom,detta har även med kommit till dom ,snälla om möjligt inte göra inlägg offentligt då privat ämnen finns i brevet



Hello Eliasj87,

Unfortunately no health issue is an excuse for creating multiple accounts in any casino and they had every right to close your account and void any balance.

If your health issue persists please be sure to not play at online casinos to prevent such situations.

Is there anything else we could assist you with?

It's about me forgetting! That I have an account, how do you think it was by all rights? When one does not even register or fill in name, address, or anything that would be considered a fraudulent purpose behind the very creation of the account? Nick , please you are not human enough to understand what I mean.. gosh, sometimes you wonder if you all are even human! I create an account, but don't even use it to write what my first name is, neither verify me phone or email, but within 2 min and realize that I don't even have any balance there, I realize that it's wrong, so how could it be considered a fraudulent purpose?? Nick, you are nothing but bot! Which has the task of squirming and following their needs and decisions. JOKE

Det handlar om att jag glömmer! Att jag har ett konto,hur man du tycka att det var med all rätt? När man inte ens registrerad eller fyller i namn, adress, eller något som skulle betraktas som ett bedrägligt syfte bakom själva skapandet av kontot? Nick , snälla du är inte tillräckligt människa för att förstå vad jag menar.. herregud, ibland undrar man om ni alla är ens mänskliga! Jag skapar ett konto,men inte använder ens det till att skriva vad mitt förnamn är , varken verifiera mig telefon eller mail , utan inne i 2 min och inser att jag inte ens har något saldo där , jag inser att det är fel , så hur kan det vara att betraktas som ett bedrägligt syfte?? Nick, du är Inget annat än bot! Som har till uppgift att fjäska och gå efter deras behov och beslut. SKÄMT

Hello Eliasj87,

I'm really sorry but we are not here to take sides or offer mental support to anyone. We take facts into consideration nothing else. If you are really having such health issues as you claim, I would definitely recommend to self-exclude yourself in any online casino as non of them will allow you to create multiple accounts without any consequences.

As there isn't anything else we can do for you, we will be now closing the complaint.

Best regards,

Nick