GGBet Casino - 플레이어의 대규모 출금이 지연되었습니다.

I am struggling to get my winnings paid out from casino GG.Bet .

My first payout 1000sek. i received within 24 hours and second win 200 sek. also was no problem.

My next win was 18000sek. when hell began.

After one weak my withdrawal was rejected. Reason-technical issue and i should do another withdrawals request. And i did. But it was the same.

Today requested 200 sek. withdrawal and it was processed successfully but not the rest 18000sek.I sent maybe 20 emails and got the same answer that it's a technical problem and that they can't affect it.

I don't know what to do! Please help me!

Regard Daiva

Dear daisim64,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Hej Petronela,

my account is fully verified and i have already received some payouts:

1. I get my first payment on 30th/5-1000sek. and 2024-06-04/ 200sek
2. Same day 2024-05-30 395sek.-rejected
3. 2024-06-31- i won 18000 sek and made 4 withdrawals 5000kr.-5000kr-5000kr-3000kr.
4. After one week 2024-06-07- was rejected.
5. I made withdrawals again the same day 2024-06-07 för all 4, but they put them on 4 different dates like 07-08-09-10.
6. And on 2024-06-15 they have been rejected again! I made withdrawals with different amounts like 1500sek-rejected ; 200sek-success
7. I made a withdrawals again yesterday with different metod like "Bank transfer"-they was rejected.

I have all the information , screenshots and the emails conversations with support. It is the same problem that other players like Rocky, tm1025 and many others have described. I don´t understand how they can do that to players and get away with it.

I am very grateful for your help and appreciate it!

Thanks! Daiva

Thank you very much, daisim64, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Dear daisim64, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite GGBet Casino representative to join this conversation. 

Dear GGBet Casino, could you please provide more information about this case? 

Looking forward to your reply.

Hello, I have received 4 payouts yesterday. With that still haven't received withdrawals as of 10/6. I am waiting for my withdrawal from 31/6. The rest is still in progress!

I had to split my amount from the very beginning because the casino thought it would be better with the payout. That is why there are different dates and different amounts. When withdrawal was rejected and then after I requested again a new date was set.That is why there are so many withdrawals and different dates.

Hello everyone.

Dear daisim64,

We are sorry that you have experienced difficulties with the withdrawals on the site. Usually, such situations happen very rarely, all for technical reasons. However, we are here and always ready to help. 

Regarding your payments that were cancelled. As you were informed, the payment service experienced technical difficulties with processing payments, which is why they were cancelled. 

What we have at the moment:

1. Withdrawals in the amount of 1000.00 SEK and 200.00 SEK which were successful at the very beginning.

2. 18500.00 SEK, which was divided into several payments (5000x3, 3000, 500) - cancelled for technical reasons. 

3. New unsuccessful attempt also for a total amount of 18500. 

4. 15.06 you have created withdrawals for the amounts: 200.00 SEK, 200.00 SEK, 1500.00 SEK, 600.00 SEK, 2000.00 SEK (total 4500.00 SEK) - which have already been successfully completed. 

5. There are three withdrawals left for the sums of 200.00 SEK, one for 5000.00 SEK and one for 3400.00 SEK. The processing time provided by the payment service is 5 working days. We kindly ask you to wait, hopefully, that you will receive all your payments within this week. 

We apologise that you had to re-create the payments again and for any inconvenience caused. 

We hope for your understanding, and for our part, we will provide all the support you need to make sure everything goes ok and successfull. 

Thank you, CasinoGuru team, for your cooperation.

That's what I'm doing just waiting from 5/30 and can't even play before I get all payouts.

And it are: 5000x2 ; 200 x3; 3400=14000sek.

My 5000sek. from 10/6 was rejected again and i re-created it again today...... the same all the time!

Dear daisim64, thanks for the update.

Thank you for the fast response, GGBet Casino. Will you be able to advise what is causing all of these delays? Would it be better to use a different payment method?

I used a different payment metod - bank transfer , but my withdraw was declined again and reason from casino-"Payment has been canceled without stating a reason". I contacted the bank and asked why withdrawals were not processed? There were no attempts or other activities on my account so they are just lying!

Hello, everyone!

We will provide you with the latest information on your recent transactions.

1. Transactions b3d5a0e1-4ba8-41a9-b354-e96eac53cd61 and 650fe8aa-cf2c-45b6-b083-30f738e0db9a for 200.00 SEK each. They are in the process, please wait for the transaction to be completed. At this stage, we don't see any problems with them. 

2. The transaction 00b88f50-5ca9-4efa-b00d-1d826a3f68b3 for 200.00 SEK was successful as for 18.06.2024 11:45:40 (UTC).

3. 7de16b3c-be7b-48ea-93c9-615bc56ebf4a (5000.00 SEK) - in progress, please wait until the process is complete. 

4. 3177b417-795b-4c2a-a58a-c0c1dcbcdea9 (3400.00 SEK) - in progress, please wait until the process is complete. 

5. 51f1831e-db31-4084-965a-13ee7fd363b0 (5000.00 SEK) - cancelled for technical reasons. 

6. 5bb636c0-63ea-4074-987c-9da1eea8acba (4167.00 SEK) - successful as for 19.06.2024 09:50:28 (UTC). 

As the support team has previously informed you, the withdrawal was cancelled yesterday, rejected by the card issuer. This is official information from the financial department. In cases of difficulties with withdrawals, we always recommend changing the payment method, and even the card, if you have the opportunity.If you have other cards, e-wallets, crypto wallets, etc., we recommend trying one of these alternative methods.The only important condition is that all the details must be in your name, i.e. you must be the owner of these accounts/cards.If you encounter any difficulties with the withdrawals in the process, please re-create the withdrawals to completely different methods/requisites. We hope that everything goes well and that all your transactions will be completed very soon . As a reminder, there are 4 transactions in process, with a waiting period of 5 business days. 

Dear GGBet Casino, thanks for the update.

Dear daisim64,

can you please confirm whether you received the withdrawals mentioned in the casino message? Will you be able to request a new withdrawal with a new card as per casino's instructions, please?

Yes it is true. I have received two payments using the bank transfer method. It's just them took a 20% fee on my 5000 sek. ...

It is very complicated with all the dates on withdrawals, rejects, applications again..... I requested a withdrawal yesterday and received after 5 min....but not from 15/6

So now I have 4 withdrawals due tomorrow and I requested them by bank transfer (which was successful) and by card.

Dear daisim64,

thanks for the update. Let's now wait a little longer for the remaining withdrawals to arrive. Please keep us updated about any new development.

Hello, now it is again "rejected" on my 3 outlets and the same "technical error". It's so annoying!

Hej, nu kommer det igen "rejected" på mina 3 uttag och det samma "tekniska fel". Det är så irriterande!

Dear daisim64,

thanks for the update.

Dear GGBet Casino,

can you please advise what payment method would be the best to be used in this specific case?

Hi,

it's not about which withdrawal methods are best, because some withdrawals were made both with Mastercard and with bank transfer been successfully completed , so that's not the problem............

Dear daisim64,

There were four transactions: b3d5a0e1-4ba8-41a9-b354-e96eac53cd61 and 650fe8aa-cf2c-45b6-b083-30f738e0db9a for 200.00 SEK each, 7de16b3c-be7b-48ea-93c9-615bc56ebf4a for 5000.00 SEK, and 3177b417-795b-4c2a-a58a-c0c1dcbcdea9 for 3400.00 SEK. The 3400.00 SEK transaction is still in processing. The rest were indeed canceled due to technical issues with the Mastercard method. We apologize for the inconvenience.

As of now, we have three transactions for 3400.00 SEK, 1400.00 SEK, and 4000.00 SEK. We can see that the withdrawal for 1400.00 SEK has already been successful, while the transactions for 3400.00 SEK and 4000.00 SEK are still processing. We hope there will be no further issues and that you will receive your funds quickly. The waiting period for payments is up to five working days. We recommend waiting for the active transactions to complete. We are sorry for any inconvenience caused.

Dear Katarina,

For now, we recommend the client to wait for the completion of the last two transactions. We hope everything will be successful. As a last resort, if the cliente encounter further difficulties, we recommend using any alternative method available. The only condition is that the accounts, cards, e-wallets, etc., must be in the name of the GG.BET account holder.

Thank you.

Hi,

It is so very strange that my withdrawal of 1400 sec. from 2026-06-22 been successful but not from 2024-06-18 at 3400 sek. and from 2024-06-23 at 4000sek. ? Why the smaller amount is processed first without looking at the date?

Thank you for your response, GGBet Casino. 

Dear daisim64,

as advised by the GGBet Casino, let's now wait few more days for the payments to be fully processed. When there will be any new development, please do not hesitate to contact us.

Ok, thanks, i will.

Dear daisim64,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Katarina,

The last sum is still In Progress. Has been since 18/6

/Daiva

Dear daisim64,

thanks for the update.

Dear GGBet Casino,

can you please explain why is daisim64's withdrawal request in progress for so long?

Hello!

Yes, we can see that all transactions have been successful except for one amounting to 3400.00 SEK. We are currently experiencing some delays with bank account withdrawals. Our specialists are working hard to process the withdrawals as quickly as possible. Please bear with us a little longer as we actively work on resolving the situation.

We appreciate your understanding and patience. We apologize for the inconvenience and delay. We are confident that everything will be resolved as soon as possible.

Dear GGBet Casino,

thanks for the update.

Dear daisim64,

Let's now wait few more days for your payment to arrive. Please keep us updated about any new development.

Hello,

Thank you so much for all the help! Today I received my last payment.

MVH Daiva

Hello,

tack så jätte mycket med all hjälp! Idag har jag fått min sista utbetalningen.

MVH Daiva

Thank you, daisim64, for confirming and for using the Casino Guru complaint resolution center. I’m very glad you have received your funds. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time. 

Best regards,

Katarina