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My account was blocked because I deposited funds using my boyfriend's card and also tried to withdraw to it.

Заблокували акаунт по причині що завела кошти з карти свого хлопця а також хотіла на неї вивести

Dear zf7h4p689n,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

6.10. When replenishing the Client Account, the Player is obliged to use a bank card issued exclusively in his/her name. In case the Player has used a payment instrument (bank card/bank account) of a third party, the Organizer has the right to cancel all transactions, winnings and bets of the Player that were made using a third party payment instrument.

Furthermore, please check our Fair Gambling Codex for Players:

Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations.

Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during account verification, which is usually done when a withdrawal is requested. Therefore, it is the player’s responsibility to use only the allowed payment methods.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

I can prove it, I can send any photo and provide any evidence, this card is linked to my pay pass and when I topped up, I accidentally chose it

Я можу доказати це будь які фото можу відправити і будь які докази предоставити ця карта у мене привязана до пей пасу і коли я поповняла я випадково вибрала її

And when I was withdrawing funds, I was asked to download a statement from a bank card, and I immediately sent it without thinking

І коли я виводила кошти мене попросили скинути виписку з банківської карти і я відразу не задумуючись її відправила

I am very sorry that this happened to me, I am very sorry, but I am asking you to help me, please

Я дуже жалію що так сталось мені дуже прикро але прошу у вас допоможіть мені будь ласка

If I made such a mistake, then at least return my deposit

Якщо я зробила таку помилку поверніть тоді хочаб депозит мій

I did not launder any funds and I had no such intentions

Я ніяких коштів не відмивала і таких намірів у мене не було

I apologize, but if you deposited with a card that doesn't belong to you, we are unable to assist.

Due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.