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Hello. I am unable to withdraw the amount of $500 via Tether (TRC20). I submitted a withdrawal request twice, but it was declined after a day. I also tried using a VISA card, but it was immediately rejected. I haven't used any bonuses. This is my first withdrawal at this casino.

Здравствуйте. не могу вывести сумму на 500 $ через Tether (TRC20), два раза отправил запрос на вывод, но через день приходит отказ. пробовал и через карту VISA но сразу же откланяеться. Не пользовалься не какими бонусами. это мой первый вывод в этом казино

Dear giogiogio092,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you passed the full KYC verification?

Are you trying to withdraw using the same payment method you used to make a deposit?

Is any of your payment methods verified?

Have you contacted customer support to ask about the reason your withdrawal request was canceled?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

already solved this issue. The conclusion was made. Thank you for your attention

уже решили этот вопрос. Вывод получился. Спасибо за внимание

Dear giogiogio092,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Veronika Fritz 

Casino.Guru