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I have asked them to close my account on four occasions, but they are ignoring my requests.

Dear ANTHONY,

Thank you for contacting us. I’m very sorry to hear about your problem. I have checked the casino’s website for options to close an account and this is what I found:

". Account closure

1.    . You are entitled to close your account and cancel this Arrangement at any point by contacting Us via the Contact Us page of the Help Center or by email, and we will reply within a fair amount of time. The Client is responsible for the activity on the Account until we have confirmed the closing of the Account."

When exactly did you send your first request and where did you send it? Also, could you please indicate, if you tried to only close, or self-exclude your account (due to having a gambling problem)?

Would you be so kind and forward me the exact message you sent to the casino (or you can post it here, if possible)? My email address is kristina.s@casino.guru.

Thank you in advance for your reply.

Best regards,

Kristina

Dear ANTHONY,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I went on live chat again and asked them to close my account for the fifth time, and they tried to offer me a bonus, to which I refused, and abruptly logged off!

It has worked, as my account has now been closed!

These people are greedy!

ANTHONY, thank you for your reply. Since your account has been closed, can I consider this case to be resolved and close it? Or is there anything else I could help you with?

This casino is only interested in getting what they can out of me, not what I want!

Thankfully, they finally took the hint, and respected my request at the 5th attempt!!!

They are obviously profit driven and have no respect for their customers!

Feel free to give them bad publicity on my behalf!

Thankfully, they can now try get what they can out of other people, as I managed to get rid of them!

I can only imagine your frustration, but since your account has been finally closed, we have to mark this complaint as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.