GoldenLion.bet Casino - 플레이어의 탈퇴가 지나치게 지연되었습니다.

I requested a withdrawal on November the 3rd and was told to wait 7-21 working days which it has been and I haven’t received it.

ive seen all over the internet that they have scammed several people.

i also asked on live chat if i will definitely be getting my withdrawal and they said yes.

I hope you can help me and several other people get our money and also prevent other people from using the website.

Thank you

Dear tylerdavies202264, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

No it is my first withdrawal from the website.

My account is fully verified and passed kyc

I accumulated my wins with an active bonus.

sorry for the slow reply and thank you for the response

Thank you very much, tylerdavies202264, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. However, I would like to warn you that it seems to be a common practice of GoldenLion.bet Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello there,

Thank you tylerdavies202264 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask GoldenLion.bet Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi I just had a text that they have changed their domain to https://www.goldenlion1.bet/

Thank you for the update but even after contacting the casino on the new domain, I had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter