Goldwin Casino - 플레이어의 탈퇴가 지연되었습니다.

The casino verified my documents 4 days ago, keeps me on withdrawal for no apparent reason. Unfortunately, the chat tells you the same stories every day. Other people played with at the same casino have long since received their money. I hope you can help me because I need the money urgently. Thank you and best regards. Eileen

Das Casino hat meine Dokumente vor 4 Tagen bestätigt, hält mich ohne ersichtlichen Grund mit der Auszahlung hin. Der Chat erzählt einem leider täglich die selben Geschichten. Andere Leute mit denen im selben Casino gespielt worden ist , haben ihr Geld schon lange bekommen. Ich hoffe ihr könnt mir da weiterhelfen da ich dringend auf das Geld angewiesen bin. Dankeschön und einen Lieben Gruss. Eileen

Dear Neuroleptika,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested the withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Hello Kristina. The whole thing was applied for on Saturday and Sunday night and the documents were also submitted, which were accepted a short time later. Since we have a few people in our circle of friends who paid out for the first time that day and everyone has already received the money, we are starting to worry that we won't get it, especially since the transfer itself will take a few days. LG

Hallo Kristina. Am Samstag auf Sonntag Nacht wurde das ganze beantragt und direkt auch die Dokumente eingereicht die aktzeptiert worden sind kurze Zeit später. Da wir im Freundeskreis einige Leute haben die auch an dem Tag zum ersten Mal ausgezahlt haben und das Geld bei allen schon eingetroffen ist macht man sich langsam Sorgen daß man es nicht bekommt zumal die Überweisung selbst ja auch noch einige Tage dauern wird. LG

Money has just been transferred, thank you anyway.

Geld wurde soeben überwiesen vielen Dank trotzdem.

Awesome news, Neuroleptika. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.