Goldwin Casino - 플레이어의 탈퇴가 지연되었습니다.

I really want to warn everyone about this casino and the man behind it. Its a scam and the man behind it is a well known romanian con artist, here under the fake name Eugenié L******. I have tried to contact others here on CasinoGuru to warn them and swnd them this mans info. CasinoGuru how can I contact other users who have been scammed by this man? He is known by local police. I have his full info.

For me he just stole 1000 euro from me, banned me from the chat and stopped answering emails. The win was 100% legit, I had sent in all the documents etc and was verified. I spoke to him on the phone after I tracked him down and he told me I cant do nothing because he dont have a MGA-license for this casino.

Watch out for Ed B****, Eduardo B****, Eugenié L****** and his scam casinos. His real name is .... ........, a well known romanian con artist. That he hasnt been shut down yet is crazy.

People who read this and have been scammed. Please lets unite and get our money back.

Dear Doobz,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed since January 2021? Have you been given any explanation of what caused the delay or were your winnings cancelled completely? Was your account successfully verified prior to placing a withdrawal request? Were your winnings accumulated with or without an active bonus, please?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Player's additional comments:

"As I wrote. He told me my account was "afiliate" and that the descision was final. Then blocked me. He is a well known crook, I have talked to the police in Bucharest about him. The money was stolen infront of my face. The money he owes me has actually doubled since then bcs of his behaviour. But ny legal claim is 1000 euro. As you can see they sent me that my wothdrawal was approved. But it says 5000 but was actually 1000. I think this casino use fake copies of the slots since the slot providers didnt sell them to him. I have contacted them also."

Do I understand correctly that your withdrawal was cancelled and the account blocked back in January 2021?

Yes that is correct Petronela. I want the casino to prove how my account is what they call "afilate". Because that is a straight up lie and they cant prove it. So I expect them to pay what they owe me. Intrest should be included.

Player's additional comments:

"Yes Petronela. My account was blocked in January and they blocked me from the chat and stopped answering emails. He live a dangerous life the little romanian thief. 

I have also called his personal private cellphone and he is well aware of what he is doing. 1000 euro is a lot of money, espically in Romania. I think he used the money to renovate his house. If I get no help here, my last option is to go to Romania and take my money back.

You must understand my frustration. This is not what I wrote in the review. This was a personal message to his Facebook. My review is clean and was accepted by you. He stole my hard earned winnings. Of course he must face the consequences.

Imagine yourself if someone stole a 1000 euro and laughed in your face saying you cant do nothing about it. Since early 2021 this is where I am at. Of course I will call the crook out. You should also post his full name on the Goldwin reviews so people are warned! He is a criminal well known by the police in Pitesti Romania."

Thank you very much, Doobz, for providing all the necessary information. I will now transfer your complaint to my colleague Martin (martin.d@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Thank you for your help Petronela.

Hello Doobz!

From now on, I will take care of your complaint. I will try to get in touch with the casino in order to help us with the resolution of the issue.

Dear Doobz!

I would like to ask you a few questions, before we can proceed with this case.

As I have noticed, there are some questions my colleague Petronela asked, which were not answered. Since importance of the answers is very significant for us, I would like to kindly ask you to answer these two questions, please:

Was your account successfully verified prior to placing a withdrawal request?

Were your winnings accumulated with or without an active bonus, please?

We are looking for your answer.

Additional comments by the player:

"Hello Petronela. I have no way to reply to Martins latest post. No emailadress and not possible to write directly in the thread. Yes my account was verified and I didnt use any bonus."

"Hello Martin. I did not use a bonus and my account was verified and my withdrawal approved. Then Vlad decided to steal the money. The claim was that my account was "afiliate" and the decision definent. I want him to prove how my account was afiliate? He cant because thats a tigani hoax."

Dear Doobz,

According to the information provided to us by the casino, there is a legal procedure in place regarding your case with Goldwin Casino, could you please elaborate on this information?

Not that im aware of.

Since they never answered and gave me a explanation, they know they are wrong. I never asked for problems with them.

They stole the money infront of my nose and that put me in big trouble, since they approved my withdrawal I counted on that money and paid off debts with the cash I had.

How can one be proud of your daily bread when stealing other peoples money?

Hello Doobz!

Thank you for your replies. I will now continue with communication with the casino.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Martin,

Thank you for your reply!

I have already provided the requested information, as well as the casino's position regarding this, directly to your email, on December 9 and December 19.

We haven't received any additional requests related to this case after this.

With regards,

Eugenié Lacroix

Dear Eugenié and Goldwin Casino,

Have you received my email from 21th of December 2022? I was replying to your email from December the 19th.

Could you please have a look at your inbox? In case my response got lost, I will resend it.

Hello Martin,

This hasn't been received on our end.

Please resend it and I will get back to you shortly!

With regards,

Eugenié Lacroix

Hello!

I have resent the email.

Hello Doobz!

In order to continue with the complaint, I would like to ask you to provide us with some proof of transaction of your deposits to your casino account.

Please, send them to my email address: martin.d@casino.guru.

Looking forward for the information.

Dear Doobz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Yes Martin I have sent you that?

Its time that Eduardo the scammer comes up with some proof of my account being "afiliate"?

Whats going on in the case Martin? There is no legal procedure regarding the theft of my 1000 euro.

Hello Doobz,

Please accept my apologies for a delayed reply. Thank you for providing us with the requested information, i have received your emails with the screenshots.

The situation currently stands like this. Although the casino has tried to provide us with some explanation on the matter, other than some screenshots of explicit communication done from your side, we have not received any sufficient evidence, which would provide any insight on the situation from their end, or confirm any of their statements. They have also clearly mentioned, they will not be providing us with any further information until the supposed legal process would be completed.

We believe that explicit communication alone is not a reason to confiscate any balance of players. Together with lack of any evidence whatsoever, we are forced to close this complaint as unresolved, since there isn't any way how we could be of help in this situation under stated circumstances.

Currently, the casino appears to operate with Curacao license, which I would strongly recommend you to contact if you'd like to proceed with resolving your issue. Please let me know, if you'd like to submit the complaint with the casino's licensing authority.

Hello Martin. I have actually started a case with the Curacao authority. I knew the casino would do that, I will never see my money but I will make the rest of my life miserable for the little dwarf.

The casino should be red flagged and classified as a scam.

Hej Martin. Jag har faktiskt startat ett case hos Curacao-myndigheten. Jag visste att casinot skulle göra så, mina pengar lär jag aldrig se men jag kommer göra resten av livet surt för den lille dvärgen.

Casinot borde rödflaggas och klassas som bedrägeri.

Dear Doobz,

Thank you for letting me know about your submission of the case to the licensing authority. We will now close this complaint as 'unresolved'. Since it has been passed to the licensing authority of the casino, we'd appreciate if you would share the outcome of the process with us, once the licensor would make any decision. You can always reach me via my email address: martin.d@casino.guru.

Dear Doobz,

We hope this message finds you well. We wanted to follow up on your case, which was marked as "Waiting for Regulator" on our website some time ago. We were wondering if there have been any updates or resolutions since our last conversation.

If your case has been resolved by the Licensing Authority, we kindly request you to forward us their official statement at peter.c@casino.guru. On the other hand, if the ruling was in favor of the casino, it would still be incredibly helpful for us to know. We understand that it has been a while, but updating your complaint will allow us to either issue black points to the casino (if the ruling was in your favor) or warn other players and users about cases where the Authority supports the operator.

We truly appreciate your cooperation, and your response would be of great assistance to us. Thank you in advance for your reply.

Best regards,

Peter

Hello Peter,

Thank you for re-opening the case.

Please note that the casino manager has contacted Doobz and has resolved the matter directly with him.

This was concluded in April this year and we have also informed casino.guru of the outcome.

With regards,

Eugenié Lacroix

Dear Eugenié, Thank you for the update. I'm glad to hear that the issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Best regards,

Peter