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I registered at Casino 12/9/19. Put a deposit of 1960 UAH. Played and posted on the withdrawal of 3,800 UAH. It didn’t work for half an hour as my account was blocked, without any reason, they tried to accuse me of creating a multi account. Then I asked to provide at least some evidence that I violated something, but they would refuse me, despite the fact that I offered to send a document confirming the identity of me as a player. Login: Karina6667

Я зарегестрировалась в Casino 09.12.19. Поставила депозит 1960 грн. Поиграла и поствила на вывод 3,800грн. Непрошло и пол часа как мой акаунт был заблокирован, без всяких на то пречин, меня пытались обвенить в том что я создала мульти акаунт. Тогда я попросила предоставить хоть какие либо доказательства того что я что то нарушила, но в этом мне отказуют, несмотря на то что я предлогала выслать документ подтверждающий личность меня как игрока. Логин: Karina6667

Dear Karina,

Thank you very much for submitting your complaint. I am very sorry to hear about your negative experience. Is there any chance that you already had an account at this casino? Would you be so kind and forward your communication with the casino to us, if possible? 

Thank you in advance for your reply.

Best regards,

Kristina

Dear Карина,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.