Grande Vegas Casino - 플레이어가 보너스의 허위 광고를 비판합니다.

I was told i would get 300 for joining and i would be matched additionally up too 150, so i deposit 150 and im gifted 450. I deposited and used all proper codes. i was then told i only could recieve 25 bonus funds 

Dear Adam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify which exact bonus you tried to redeem? I have checked actual promotions on the casino’s website, and this is what I found:

https://www.grandevegascasino.com/promotions/100-welcome-bonus

"Bonus Details 

(1) 100% up to $100 / 100MATCH / Once, on your first deposit

(2) 150% up to $150 + 50 Free Spins on Achilles / 150MATCH / One time use

(3) $50 Free bonus / 50FREE / One time use

You have to use Bonus 1 first, then Bonus 2, and finally Bonus 3 - in that order!"

The entire Welcome Bonus package offers a possibility to receive $300 bonus funds, but they’re split into 3 offers / 3 deposits. Please could you advise how much you have deposited? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Adam,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.