Gratorama Casino - 플레이어는 그녀의 상금을 인출 할 수 없습니다.

Good afternoon I played with the bonus money now I don't know how to withdraw I don't know if I have to make a deposit I wanted by bank transfer I don't know how to do it, I don't know how to make a deposit thanks

Boa tarde joguei com o dinheiro do bônus agora não sei como levantar não sei se tenho que fazer algum depósito queria por transferência bancária não sei como fazer ,tb não sei como fazer um depósito obrigado

Dear Carla,

Thank you for contacting Casino Guru and letting us help you. I will have to ask you to describe the problem in more detail. Which bonus exactly did you play with? Have you contacted the casino and asked how you can withdraw your winnings? 

Best regards,

Peter

Good night I wanted to be unlocked support or how to receive by bank transfer

Boa noite queria que me desbloqueassem o suporte ou como fazer para receber por transferência bancária

Hi Carla, 

I am not sure if we understand each other. Let's go through this step by step. Log in to your casino account. Go to "Cashier" and choose the bank transfer payment method. If you can't see it or can't choose it from the menu, there is a "Chat" button. The button should open a window with live chat for you where you can ask a member of the casino support what the problem is and how you can withdraw your winnings. See, we provide information about the casinos, but we don't own them. So first of all, you have to contact the casino support and ask them to help you. There should be a simple solution to this. 

Hi Carla, 

Has there been any news?

Unfortunately, we’re rejecting this complaint because the player stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.