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Dear Renata,

Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Please, could you provide more details about what's going on, so I can assist you accordingly?

Please understand, that Casino Guru is an independent service and we try to help each player, but without better explanation, we aren’t able to continue resolving your complaint.

If there is any additional information, please do not hesitate to contact us, otherwise I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

Dear Renata,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.