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I made a deposit of 1500EUR and was given a withdrawal limit of 95EUR. This situation is not clarified in the T&C and in the Casino reviews GURU does (unlimited survey).

Fiz um deposito de 1500EUR e foi-me imposto um limite de levantamento de 95EUR. Nos T&C nao esta esclarecido essa situação e nas reviews do Casino GURU tem (levantamento ilimitado).

Dear sandmanmm,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please advise if you were given any justification to lower your withdrawal limits? Have you withdrawn any winnings from this casino in the past?  

If there's any relevant communication, please forward it to petronela.k@casino.guru.

I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hello Petronela.

I didn't withdraw any amount since I'm a new player. The casino explained that since I still have loyalty points, withdrawals were reduced.

Ola Petronela.

Não retirei nenhum valor ja que sou novo jogador. O casino justificou que como ainda tenho pontos de fidelidade os levantamentos eram reduzidos.

Please forward any relevant communication to petronela.k@casino.guru. Thank you.

Dear sandmanmm,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.