HappySpins Casino - 플레이어의 탈퇴가 지연되었습니다.

Does anyone know about happyspins??

I've been waiting for a 1000€ payout for days and still have 760€ credit on it and the support doesn't answer and emails and a live chat unfortunately don't exist..!

Help!!!

Kennt sich jemand mit happyspins aus?? 

Warte seid tagen auf eine 1000€ Auszahlung und habe noch 760€ Guthaben drauf und der Support antwortet nicht und Emails und einen Live Chat gibt es leider nicht..! 

Hilfe!!!

Dear nadjaullmann,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Dear nadjaullmann,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Jaa happyspins says they verified my account but canceled the withdrawal and blocked my account and claim the deposit didn't arrive! I need help or I will take legal action!

Jaa happyspins sagt sie haben mein konto verifiziert aber die Auszahlung abgebrochen und mein konto gesperrt und behaupten die einzahlung wäre nicht angekommen! Ich brauche Hilfe andernfalls werde ich gerichtlich vorgehen!

Thank you for your reply, nadjaullmann. Would you be so kind as to forward me all the relevant communication between you and the casino? My email address is kristina.s@casino.guru. Thank you in advance.

nadjaullmann, I have a few questions for you so that I can understand completely what happened:

• Which payment method did you use to make a deposit?
• Have you accumulated these winnings with a deposit of €50 made on the 4th of May (information from your emails)?
• How many deposits have you made so far?
• Could you please send me receipts for all deposits you have made?

Thank you in advance for your reply.

Dear nadjaullmann,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.