Harry's Casino - 플레이어가 자신의 상금을 인출하는 데 어려움을 겪고 있습니다.

I’ve been waiting for a withdrawal for nearly 3 days now and once I messaged them they said they are aware of the request and will process this as soon as possible. I have never had a problem with depositing and I’ve lost a lot more than what I want to actually withdraw however this time it seems they don’t want to pay out. I wonder how long does this process take and if I’ll ever even see the £150 that they owe me. They say they will process this asap however haven’t actually replied to any emails since that happened. Help please!?

Dear Harry,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Assuming that you have completed KYC verification successfully and had your withdrawal approved by the casino, still, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you in advance for your reply.

Best regards,

Petronela

Thank you and will do if the money doesn’t go through. They said my iban was incorrect for that withdrawal so I have rectified it and submitted a new withdrawal and will keep you posted.

Perfect, I will be waiting for the update patiently. Thank you in advance.

Hi guys when I submitted that £200 one they have have not paid out and instead of putting it into my casino account they have wiped my account completely. What do I do?!!

Could you please forward a screenshot of your cashier history (withdrawals) or it's blank? Thank you very much in advance.

Dear Harry,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.