Highway Casino - 플레이어의 탈퇴가 지속적으로 지연됩니다.

I’ve requested my payout they keep telling me it was sent and my bank says no way. All you get is a run around no matter who you talk to. Requested 2500 payout they said they sent 500 on the first payout then they sent another 300 on the second one which I have yet to see one of the payouts I’m getting so frustrated about it’s driving me crazy!!!

Dear qjmbhv6kdt,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Thanks for your messages, qjmbhv6kdt.

Have you received any of your withdrawals since you filed a complaint? I'll await your reply.

I have received the first 500 no more since then. I received that payment yesterday

Were you able to receive the other withdrawal as well? Were you able to request further withdrawals of your winnings?

I'll await news from you.

No I haven’t received any other payouts since the last 300 dollars we had discussed recently Mr. CasinoGuru I really appreciate that your there for us that love to play online slots your the one site that truly is. And Big thank you for helping myself a couple times idk what I could have done if you hadn’t helped myself when I run into this type of situation for sure so again thank you so much you deserve praise my man😁😁 So to your question I was able to make another request but have not received any other payouts.

Thank you very much, qjmbhv6kdt, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Dear qjmbhv6kdt,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Highway Casino representative to join this conversation.

Dear Highway Casino,

Could you please provide clarification regarding the delayed withdrawal?

Thank you in advance,

Mirka