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15 days I can not withdraw funds

15 дней не могу вывести средства

Dear Sergey,

Thank you for submitting your complaint through our website. I am sorry to hear about your troubles. It is quite usual for withdrawals take a couple of days or even weeks to get fully processed. This means that it may take some time before your money arrives in your account, especially if it is your first withdrawal. Could you please confirm me whether you have ever made a successful withdrawal from this casino? Also, has the casino requested documents for KYC (Know Your Customer) from you? Thank you in advance for your reply.

Kind regards,

Satrio

Dear Sergey,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Regards,

Satrio

Today I just got a win

Сегодня только получил выигрыш

Dear Sergey,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system.

Best regards,

Satrio