Horus Casino - 플레이어 상금의 인출이 지연되었습니다.

submitted withdrawal request via BTC almost3 days now, still avnt bn processed, even tho it clearly states on site that crypto withdrawals take up to 48 hrs, it now going 72 hrs. was told in chat that withdrawal was delayed, when i ask reason why , i was told finance deals with those things not chat, sent emails to finance no reply bn more than 48 hrs, still no reply from finance, no update from chat , just the same answer, you withdrawal is delayed will be processed soon will be notified by emaail when its processed, bn told this about 7 times over nd over , still no progress, or positive update, my request is just sitting there, plz help

Dear ackee,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

thank you for your response, the reason for my concern is, ive always had my withdrawals from horus within 24 hrs, but this one is on its third day , i was told that finance will contact me via email when processed about 8 times , no reason for the delay, i was just told to wait blindly. plus i emailed finance as was instructed, no reply.

basically im in the darkness thats my worry ,will be 4 days soon

hi giving a quick update, i have recvd my withdrawal finally, thnks for your advice

Dear ackee,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru