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After winning a jackpot it automatically kicked me out of my account

След спечелен джакпот автоматично ме изкара от профила ми

Dear Veska9805,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Could you please advise if you are able to access the account now? Do you happen to have any screenshots or a video recording confirming you won the jackpot?

Additionally, if there is any other communication between you and the casino, please forward it to kristina.s@casino.guru (or you can post it here). 

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you.

Best regards,

Kristina

I have emailed you screenshots

Изпратих ви екрани снимки на пощата

Thank you for your reply, Veska9805. Could you please clarify whether you are not able to access your account, or if only this specific game is not working for you?

If you have access to your account, would you be so kind as to forward me your game history from the day this issue occurred?

Dear Veska9805,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.