iWild Casino - 플레이어가 계정을 확인할 수 없습니다.

Hey there, i played on Iwild.com and want verify my account what not worked. The Support answerd my since over one Month not on the Mail and the Account is not disabled.

Dear Rednose2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I agree that one month is really and I believe two weeks should be sufficient to complete the verification process. Given that you have already shared additional details regarding this case with my colleague Jozef, I will now forward this complaint directly to him.

I hope we will be able to help you to resolve this issue as soon as possible.

Best regards,

Kristina

Dear Rednose2,

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Dear iWild Casino team.

May I kindly ask you to explain what has exactly happened? I have received evidence that the player forwarded his KYC documents to you on May 16, 2023, but there has been no response since then.

Dear Guru and Rednose2,

After processing the client's documents, we received a notification from the automatic verification system that the client is suspected of fraud. We made a request to the company that developed this system in order to get reasons why the system identified this client as suspected of fraud. We recently received a reply that this was a mistake.

Dear Rednose2,

I am confident that we are nearing a solution to your problem. Could you please let us know when you receive the withdrawal?

Dear Rednose2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.