iWild Casino - 플레이어가 은행 호환성으로 인해 출금 방해를 받았습니다.

Hello, I have 1200 euros that I cannot withdraw because suddenly it turns out the casino in question doesn't work with Revolut. They asked me for a repeat deposit from another account in order to withdraw the money. I did this, and now for the verification of my other account in UniCredit, they're asking for a screenshot of my banking, but my bank doesn't allow screenshots... this is for security, and I naturally advised them of this, but they don't seem interested. What can I do? Is it normal for them to ask for a screenshot of my banking when I have already sent them a bank account statement containing all the information they require?

Здравейте имам 1200 евро. които не мога да изтегля, защото изведнъж се оказа, че въпросното казино не работи с Револют. Искаха ми повторен депозит с друга сметка за да мога да изтегля парите, направих го и сега за верификация на другата ми сметка в УниКредит ми искат екранна снимка на банкирането ми, моята банка не позволява да се правят екранни снимки...това е защита и им го написах естествено не ги интересува. Какво мога да направя? Нормално ли е да ми искат скрийншот на банкирането при положение, че им изпратих удостоверение за банкова сметка в което има цялата информация която ми искат?

Dear Edinden11,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.

• Do I understand correctly that verifying the payment method seems to be the only obstacle standing between you and your winnings?
• Have you provided all the other personal documents to verify your identity?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I am currently trying to somehow take a picture of the bank's screen, although in my online banking only my name is visible, they also want the BIC and address of the bank that I sent them in the bank certificate, that is all the information they want.

В момента се опитвам по някакъв начин да снимам екрана на банката въпреки че в онлайн банкирането ми се вижда единствено айбана ми, те искат и БИК и адрес на банката които съм им изпратила в банковото удостоверение там е цялата информация която искат.

Hello, the case was resolved after 6 days of sending documents, today I managed to overcome the verification!

Здравейте случаят се разреши след 6 дена изпращане на документи днес успях да се преборя с верификацията!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Edinden11, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru