iWild Casino - 플레이어의 상금이 압수되었습니다.

hello I want to report an abuse of this casino because on my part it is a real abuse towards the players who when it comes to depositing everything is fine the problem happens when you have to withdraw, I made a win of 1350 euros by depositing only 30 after asking for the withdrawal are committees the problems asking me for further documents without reason because my account has been verified for some time and I have also made withdrawals without problems this morning I received an email from the casino telling me that my account has been closed and the winnings confiscated unfairly I want to ask this casino to pay my winnings immediately since I didn't use any bonus and played within their rules thanks in advance

Hello Carmela60,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with iWild Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the may request for additional documents and re-verification anytime.

Looking forward to your answer.

Regards,

Nick

Dear Carmela60,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.