iWild Casino - 플레이어의 출금이 지연되었습니다.

Hello, maybe someone can help me too, I registered, passed KYC verification, everything was fine, I lost money, 3,000 dollars, then they gave me cashback and I won back and won $ 4,750 dollars, I tried to withdraw money and only 500 dollars went through and the rest were canceled, it was February 25, now it's March 2, I write to them by mail and they first told me that they will pay on March 3 and 6, it is not yet known what will happen. But I just want to express my dissatisfaction, how can they process and delay money for so long? They have a written limit of 1,200 Canadian dollars per day, 20,000 dollars per month, I doubt that they will give me my money in one month! Casino guru, you should help your loyal members, you can't give such a rating to such casinos. This misleads us. Please tell me what should I do? Leave a complaint or wait a little longer?

Dear pipiag680,

Thank you very much for submitting your complaint. I'm sorry to hear about the issues you're facing. To help me better understand the situation, could you please provide answers to a few questions?

1. Could you specify which cashback bonus you received from the casino? If possible, please send me a link to this bonus or a screenshot of it.
2. After you requested the withdrawal, was the remaining balance that was canceled returned to your profile, or was the amount confiscated?
3. Could you kindly forward any communication between you and the casino customer support regarding the delay in the payment of your winnings? Please send it to my email at veronika.f@casino.guru.

I hope we can resolve this issue as soon as possible. Thank you in advance for your cooperation.

Best regards,

Veronika

I sent you an SMS to your email, another problem, they stole 1200 dollars from my account, they are not available for withdrawal and not on the balance, I write to them, they do not answer, the operators do not want to help, they redirect to the financial department, they ignore, I had 4750 dollars on my balance, of which I was able to withdraw 1700 dollars, 3050 of this money remained, 1200 dollars disappeared from my balance and 1848 dollars remained, they are scammers! I can provide you with all the information.

Thank you for your emails and the screenshots.

The casino explained in one of the emails that the cashback bonus comes with a cap on the maximum possible winnings. I would like to emphasize that, according to our Fair Gambling Codex (link), we consider imposed win limits to be unfair and predatory only when applied to real money games. However, we accept bonus T&Cs that restrict the maximum cash out from bonus play.

So, if the win amount was capped at 4753.8 CAD, we consider this to be in accordance with the casino’s terms and conditions.

Could you please clarify the following:

1. How many pending withdrawal requests are currently in your account?
2. How much money would you like to withdraw?
3. Have you received any of the winnings from the casino yet?

Hello, thanks for your help. The expected amount was 900 dollars, but I didn't wait and just played, this casino deceived me, the total winnings were 7500 dollars, but they told me that I could only withdraw 4750, the rest of the money was written off, then they tormented me with the transfer of money under the pretext that Interact was to blame, I talked to Interact representatives and they answered me that this is not true, the casino should bear some kind of responsibility or a fine or a decrease in status here. My money is already lost, so no one will return it to me, thank you for your help

Dear pipiag680,

Thank you for your update. I understand that this situation has been frustrating for you. However, since the remaining balance has already been played, we have to reject your complaint, as we are unable to assist in cases where the funds are no longer available.

For future reference, we strongly advise against playing with the remaining balance while an active complaint is being reviewed. Keeping the funds intact allows us to advocate more effectively in case of any unjustified delays or issues with withdrawals.

If you ever encounter a similar situation again, please reach out to us before taking further action. Thank you for your understanding.

Best regards,

Veronika