JazzSports Casino - 플레이어의 출금이 지연되었습니다.

I have been playing with this casino since 2022 and have recently encountered problems with my withdraws. I have had some successful withdraws and i was able to withdraw $1kusd weekly from the sportsbook, as of recently they are only letting me withdraw $1kusd every 3weeks-1month of time and they told me that mine is deliberately being processed much slower than others because they dont like my action and deem me to not being using the sportsbook recreationally (which I am) . Either way I dont see why this matters to them. I am just asking for them to go back to the standard withdraw protocol which is $1k usd per week and stop delaying my account's withdraws deliberately. They literally told me "jazzspots is mainly focused on paying our recreational players"

They also said "Our management team is working on processing hte requests from our recreational players payouts mainly. After that, they will check the queue related to non-recreational players. "

The proof of this has been sent in screenshots.

I have also requested a transcript of the livechat and they told me they would send it to my email and they never did.

Dear yourboyraj,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I have requested a payout a month ago and still has not been received, can you please read my complaint again as I think you are missing many components of my complaint . I have been fully kyc verified already.

Dear yourboyraj,

Can you please forward a screenshot of your withdrawal tab with the visible previous and pending withdrawals either here or to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick