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Tonight I just paid for several spins on Temple Tumble and on Tower Tumble but the spins never actually happened, in effect they took my money and didn’t give me what I paid for.

This happens very often on these games and also TNT Tumble. After I press spin, the slots empty of the previous game then nothing happens for a little bit before up on the screen comes "waiting for connection" and then "partner cashier error 522". At first the money looks like it hasn’t been taken out but once I close the game to go to the home screen the money is missing.

I’ve overlooked this for a while now but it happens far too much and I’ve lost more dollars than I can accurately recall over the duration of playing at this casino and I’m fed up. So I made a complaint about it tonight and the resolution I received was 10 free spins on Tower Tumble worth a total of $1.00 AUD.

This has been happening to $8.00 spins at times and I brought it to their attention back then but was told I needed to clear my cache and cookies which I did. That had no effect though and the problem kept happening. I was doing well at the time though and so just thought I’d ignore it for the time being to see if things improved.

They did not and so when it happened for several spins in a row when I was playing with only the small amount I had available to me tonight, I sent them a message again as it is tantamount to stealing even if accidental. I hoped they would reverse it but I was left very disappointed.

Dear Lee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Since you have contacted the casino already I’m not sure how we could be of more help. Could you please forward your game history or any kind of supporting evidence? My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Lee,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.