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I won $10000 off a $200 no deposit bonus and the casino is refusing to pay out anything more that $1000 and I can no longer log in to my account. I deposit alot of money into the casino, and don't very often win. In the same day as winning the $10000, I had deposited at the very least $3000.

Dear Nicholas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Could you please forward a link of the exact bonus that you have redeemed?

I would like to emphasize, that according to our Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#win-limits, we consider imposed win limit to be unfair and predator, only when it’s applied to a real money game, however, we accept bonus T&Cs that restrict the maximum cash out from a bonus play, especially for No Deposit bonuses.

Please understand that it is nothing unusual to have maximum cash out applied to any promotional winnings.

Looking forward to hearing from you.

Best regards,

Petronela

Dear Nicholas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.