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Hi I am messaging as I have just logged into my account to play and my money is down to $50, I was on $398 a couple of days ago but I got out of it as website was playing up so I stopped playing. Very disappointed, please help.

Thankyou

Dear Sarah,

Thank you for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you if you have received any explanation from the casino regarding this issue? Did you accumulate those winnings with a bonus play? If there is any communication between you and the casino related to this issue, plese forward it to kristina.s@casino.guru.

Hopefully, I will be able to help you with this matter as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Sarah,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.