Joy Casino - 플레이어의 계정이 차단되었습니다.

I did a small deposit but than my account got locked after the Support asking me about everything even more they banned my account. I‘m very disgusted from this casino and wouldn’t recommend it to people who wants to keep their money if they win!!!!

Dear Gabe,

Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Did you activate any bonuses? Did you manage to play with your deposit, or your funds stayed untouched?

Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Gabe,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.