Juice Bet Casino - 플레이어는 카지노에서 출금이 지연되는 문제를 겪습니다.

My account is fully verified. I'm trying to withdraw my funds and while the maximum withdraw amount is 2500 usd, the casino only approved 500 of it last week and 300 this week.

It takes about 7 days to process a withdraw + 1 day to receive the money. My account balance is at 6738.55$, if I can only withdraw 300$ every 8 days, it would take me over 176 days so almost 6 months to withdraw my entire balance. This is ridiculous!

The screenshot I uploaded shows how they only approved 800$ of withdraws since feb 4th.

Dear basedschalke,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of Juice Bet Casino and this is what I found:

11.The amount of accepted cashout from the player's account must not exceed $2,500 (two thousand five hundred dollars) at a time.

12.By accepting the T&C, the player agrees that a large amount of cashout may be split into smaller parts depending on the player level, gaming activity and corresponding cashout limit and paid via the chosen cashout method.

Have you received the withdrawals of $500 and $300 that you previously requested?

Has the casino specified that your withdrawal requests of $2,500 were declined solely because the amount was too high? If you have any communication with casino customer support regarding the withdrawal limits, please forward it to me at veronika.f@casino.guru, or you can post screenshots here.

I hope we can assist you in resolving this issue as quickly as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi,

I have received the 500$ and 300$ yes. While it is in their T&C, the fact that it will take 6 months to withdraw less than 7000$ USD is a real joke and should be a big red flag for any user wanting to join this website in the future.

I have read this case from a casino with same management as juicebet :

https://casinoguru-en.com/winport-casino-player-s-withdrawals-are-significantly

I am hoping to reach a similar agreement with the casino and have them accept 1000$ withdraws.

Thank you very much, basedschalke, for providing all the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear basedschalke,

I'm Kubo, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Juice Bet Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Juice Bet Casino,

Could you please provide detailed information regarding this case and explain the reasons behind the delay in the player's withdrawal?

Thank you in advance for your response!

Best Regards,

Kubo

Update : Requested another 2500$ withdraw on february 26th. Got approved today on march 7 (9 days later) for ONLY 300$.

I still have 6438$ left to withdraw which should take about 27 weeks with the current pace. What an absolute joke of a bookmaker.

Hello,

According to the Juicebet Terms and Conditions:

"Please note that it takes up to 7 (seven) business days to review and take care of each cashout request. The exact term varies depending on the chosen cashout method. Please refer to the ‘Banking’ page for more details."

"By accepting the T&C, the player agrees that a large amount of cashout may be split into smaller parts depending on the player level, gaming activity and corresponding cashout limit and paid via the chosen cashout method."

Therefore, the customer's previous cashouts have been approved with no delay and in accordance with the T&C.

However, in order to have this case resolved, we agree to the terms suggested by the customer and will increase the cashout approval amount to 1000 USD.

Regards,

Juicebet

Hi,

I appreciate the increase to 1000 USD withdraws by the casino.

However, please note that my last two payments have not been properly processed. The 300 USD that was approved on february 21st 2025 and the 300 USD that was approved on march 7th 2025 have NOT been received on my bitcoin wallet.

I have sent proof to jakub.m@casino.guru

I emailed the finance team regarding my 2 previous withdraws that have not been received on my bitcoin wallet.

Here was their reply :

"The whole process usually takes less than one week. However, we currently experience intensive cash flow, which causes certain delays. Your cashouts are in process.

I'm sorry for the longer payout procedure duration. We're trying our best to solve the situation with transaction queuing.

I seek your kind understanding and wish you all the best."

From my understanding, this means they HAVE NOT processed my last two withdraws that have been approved (from 21/02 and 07/03), which means I have not only received 500$ on feb 11th and NOTHING ELSE since (over a month)

Dear Juice Bet Casino,

Could you please look into the issue of the player's missing payments, which have not been credited to his BTC wallet? Could you clarify the cause of the delay or any issues affecting these transactions?

Your prompt assistance would be greatly appreciated.

Hello,

I have finally received the previous withdraws that were approved by the casino. I can confirm that I have received the 300$ from 21/02, the 300$ from 07/03 and the 1000$ from 17/03.

The casino has increased the withdraws to 1000$ and I have 5438.56$ USD left to withdraw which should take about a month and a half at the current rate.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

We apologize. Due to technical reasons, several payments have been delayed.

The player has received all approved payouts now.

Regards,

Juicebet

Dear Juice Bet Casino,

Thank you for the clarification.

Dear basedschalke,

Could you please confirm whether you have received all the funds in question and that your issue has been fully resolved?