Jungle Raja Casino - 플레이어의 출금이 지연되었습니다.

I submitted my withdrawal request for 5000 on 22/08/2020.enen after 10 days they don't process my request always saying about some additional verification.

Dear SIJO,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Nick

I played several casinos but never had a issue with withdrawal.today is 1st July 12 day of my request.what kind of additional verification is going on for 5000/- thay don't ask nothing when i was depositing money..its a cheating casino giving 500 free money for attracting then when u win they will not process ur request

As I said in my previous post, verification may take at least 14 days, so that means it could even more in some cases. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. I'll extend the timer now, give it a little more time. Let us know if there will be any update regarding the case.

Today 3rd sep there reply is same additional verification still not completed.I want to give this casino a negative star and zero mark ..its a froud game platform

Dear Sijo,

Could you please advise if you have sent all the required documentation to the casino? When was the last time the casino requested your documents?

Dear Sijo,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

We are now rejecting the complaint as the player is non-responsive.