Jungliwin Casino - 플레이어의 입금액이 그의 계정에 입금된 적이 없습니다.

hello

yesterday 21:20 hour i made a deposit of 100 euro.

transaction succesfull.

but its not credit to me account.

i go live chat they tell me i have to whait one hour.

after hour and a half i go back to live chat ,

"My colleague has forwarded your request to the appropriate department, as soon as we have an update, we will contact you immediately.

We're sorry, but because the deposit wasn't credited automatically, we need to contact your payment provider to clarify the details.

i allready send me screenshots of the transaction to the live chat.

It takes some time as the payment provider cannot give an answer right away.

Dear rayzwolle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

hello again

this is realy nice.

i dont hear anything from them .

not 1 email or reaction from those site.

they tell me me deposit provider jeton have to look whats going wrong.

but i have send the referent number.

and the screenshots from the succesfull transaction, from jeton wallet.

Thank you for your reply, rayzwolle. Have you already talked to Jeton as I suggested in my previous message?

Hello .

I have made contact with jeton.

They give me the transaction reference number.

I see this casino have verry much problems ,

With players from different country s.

I believe this can be a long proces if i want me money back .

Verry bad license .

Only blaa blaa blaaa .

See screenshots.

Thank you for your reply, rayzwolle. Have you made any successful deposits before? Could you please post here (or forward me) the deposit receipt and screenshot of the cashier/deposit history?

Have you provided the transaction number to the casino? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

I am sorry .

But there whas no transaction history.

Moment transaction succesfull then jungliwin mak it dissapears gone .

Look me screenshots from jeton .

With succesfull transaction .

And reference number.

So you can see payment succesvol.

I send it to jungliwin.

Only they say over and over again that they have contact jeton .

But jeton confirmed that there whas no contact from jungliwin.

Thank you very much, rayzwolle, for your cooperation. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, rayzwolle,

I am sorry to hear about your unpleasant experience, and I apologize for the delay. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite Jungliwin Casino's representative to join this conversation and participate in the resolution of this complaint.

Dear Jungliwin Casino Team,

Could you please look at the player's issue and help us in resolving his situation? Did the casino perform any deep investigation regarding this issue? If yes, what were the results of the investigation?

Thank you in advance for providing the information.

Dear Casino Guru,

The funds were credited to rayzwolle account a few days ago.

Usually deposits are pretty fast, but sometimes may be delays due to a lot of transactions.

Thanks for your understanding!

Kind regards

Jungliwin Team

Thank you for the update and good news, Jungliwin Team!

Dear rayzwolle,

Can you please check your gaming account and confirm your deposit was successfully credited to your balance?

Looking forward to hearing from you.

Dear rayzwolle,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or do not require any further assistance, based on the update provided by the casino above, we will consider the complaint resolved.

Greetings all,

As it seems like the player's issue has been successfully resolved, I will now mark the complaint as 'resolved' in our system.

Thank you, Jungliwin Team, for your help and cooperation.

Best regards,

Branislav, Casino.guru