Justbit Casino - 플레이어의 탈퇴가 지연됩니다.

I have not received my payout yet. indicates all the time that it is pending. I hope to receive my money

Dear ersin68,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern.

Could you please indicate when exactly you requested your withdrawal? Since when is it pending? Is this your first withdrawal request from the casino or did you withdraw from this casino before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas

Dear ersin68,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.