Kakekko RinRin Casino - 플레이어의 상금은 압수되었습니다.

You have used your first deposit bonus once.

I deposited $555.84 and played and won, so I cleared the wagering requirements and applied for a withdrawal.

After that, the following email was sent.

Mr. Wakao

After reviewing your gaming, we have discovered that you have violated our Terms of Use.

Therefore, for violations of the following terms of use, we have confiscated the winnings generated from the relevant bonuses from the site.

Gambler Linlin General Promotion Rules

52. Before any withdrawal is processed, your gameplay will be checked for irregular play patterns. For the purposes of fair gaming, equal, zero or low margin bets (return to wager greater than 95% on table games) or hedge betting are considered irregular gameplay for the purpose of fulfilling wagering requirements. is done. Other examples of erratic gameplay include, but are not limited to:

(1) Making a single bet (including a spin bet for the gambling function) of 20% or more of the bonus amount granted or 800 yen or more from the casino bonus balance until the bonus wagering requirements are met;

(2) After making a high bet from the casino bonus balance and winning a large amount of money, the bet amount decreases to 75% or more of the average bet amount so far until the wagering requirements are met.

Bettor Linlin reserves the right, at its sole discretion, to withhold withdrawals and/or forfeit related winnings in the event of irregular gameplay.

We kindly ask for your understanding and understanding.

My winnings were confiscated at my sole discretion, even though I did not violate any terms and conditions.

Thank you for your support.

初回入金ボーナスを1回使用しました。

$555.84を入金してプレイして勝利できたので、賭け条件をクリアしてから出金申請を行いました。

その後以下のメールが送られてきました。

若尾様

お客様のゲーミングを確認させていただいたところ、当サイトのご利用規約に違反していることが発覚されました。

そのため、下記のご利用規約に対する違反行為に対し、サイト上から該当ボーナスから生じる勝利金を没収させていただきました。

賭けっ⼦ リンリン一般プロモーションルール

52. 出金が処理される前に、お客様のゲームプレイに変則的なプレイパターンが存在していないか確認されます。フェアゲーミングの目的で、イコール、ゼロ、または低マージンベット（テーブルゲームで賭け金への払い戻し率が95%を超える）、またはヘッジベッティングは賭け条件の達成を目的とした変則的なゲームプレイと見なされます。不規則なゲームプレイの他の例として以下を含みますが、これには限定されません。

(1)ボーナスの賭け条件が満たされるまでカジノボーナス残高から、付与されたボーナス金額の20%以上、または800円以上のシングルベット（ギャンブル機能のスピンベットを含む）を賭けること、

(2)カジノボーナス残高から高額なベットを行い、高額な勝利金を獲得した後に、賭け条件が満たされるまで、それまでの平均賭け金の75%以上にベット金額が減少すること。

賭けっ子リンリンの独自の裁量により、不規則なゲームプレイが起こった場合に出金を保留、かつ/または関連する勝利金を没収する権利を有します。

何卒ご理解とご了承のほどお願い致します。

利用規約に違反していないにも関わらず、独自の裁量で勝利金を没収されました。

ご対応よろしくお願いいたします。

Dear usapan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Kakekko RinRin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain if you broke any of the rules mentioned in the email from the casino?
• Which games did you play in the casino while the bonus was active?
• Did you request your game history from the casino from the period when the bonus was in play?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

・Could you please explain if you violated the rules stated in the email from the casino?

>> I didn't break any rules.

No violations were taken, but I believe the game was declared irregular gameplay at its sole discretion and the winnings were confiscated.

What games did you play at the casino while the bonus was active?

>> Played Hawaiian Dream Xmas and 888 Dragons.

Have you asked the casino for your gaming history for the period the bonus was active?

>> not requested. However, you can check it from your betting history.

・カジノからのメールに記載されているルールに違反したかどうか説明していただけますか?

>> ルール違反はしておりません。

違反はしていないですが、独自の裁量で不規則なゲームプレイと認定され、勝利金が没収されたように思います。

・ボーナスが有効な間にカジノでどのゲームをプレイしましたか?

>> Hawaiian Dream Xmas と 888 Dragons をプレイしました。

・ボーナスが有効だった期間のゲーム履歴をカジノに要求しましたか?

>> 要求していません。ただしベッティング履歴から確認することが出来ます。

Thank you very much, usapan, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello usapan,

I'm Michal, and I have taken over your complaint. Are you able to access your gameplay/bet history? If so, can you please forward it to me at michal.k@casino.guru? I will contact the casino to see if I can help.

We would like to invite Kakekko RinRin Casino to join the conversation.

Dear Kakekko RinRin Casino,

Can you please provide information on when the player has allegedly breached the max bet rule? Please forward any supporting evidence to me at michal.k@casino.guru

You can access your bet history, but it's about 2260 pages.

Transferring everything is very difficult.

I will let you know the Kakekko RinRin Casino ID and password, so can you log in there and check?

ベット履歴にアクセスできますが、2260ページほどあります。

全て転送するのはとても大変です。

Kakekko RinRin CasinoのIDとパスワードを教えますので、そちらでログインして確認して頂くことはできますか？

Dear usapan,

I kindly ask you NOT to share your Casino ID and password with us or anybody else. If any third party will access your account this can force the casino to close your account completely without any possibility to receive your winnings. Do you have any possibility to download your gameplay/bet history as an XLS or PDF file?

got it.

I can't seem to download my bet history.

I can't think of a way to share.

わかりました。

ベット履歴はダウンロード出来ないようです。

共有する方法が思いつかないです。

Dear usapan,

Sadly I have not heard back from Kakekko RinRin Casino yet, I will give the casino representative a "nudge" again.

Can you check your game history and make a screenshot of all the bets that were higher than your usual bet? How many "higher" bets did you make when playing with the bonus? Sent the screenshots to me at michal.k@casino.guru, please.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have sent a screenshot of your play history to michal.k@casino.guru .

michal.k@casino.guruにプレイ履歴のスクリーンショットを送信しました。

Dear usapan,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Curaçao eGaming ("CEG") Authority (Curaçao eGaming (curacao-egaming.com)) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (michal.k@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Michal