Khelraja Casino - 플레이어의 보증금이 적립되지 않았습니다.

I deposited 900 in khelraja on 5th January 2024 , but 25 days over still deposit not credited, complained many times to khelraja customer care but they are so useless and careless . They never showed interest in my deposit issue , i contact my bank for chargeback but they are rejected saying deposit was successful credit to khelraja, but khelraja not adding my deposit . They are doing fraud pls help me casinoguru, from 25 days still I'm waiting for my deposit

Dear vaishnavtej7,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue with Khelraja Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you confirm whether you have already been in touch with your payment provider? Based on the screenshot you have shared with us, it appears that the bank has informed you that your payment was rejected by the merchant. This suggests that your deposit was not received by the casino and that's why it has not been credited to your casino account.

Please forward me the proof of the deposit as well as your official bank statement for January. My email address is veronika.l@casino.guru.

Have you made any deposits to Khelraja Casino before?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I already made some deposits before and not issue faced but this time I loss 900 , I shared proof of deposit to your email

I received your proof of deposit. However, I have not received your bank statement for the month of January so far. Can you please send it as well? Use the same email address, veronika.l@casino.guru. Thank you.

Dear vaishnavtej7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.