King Johnnie Casino - 플레이어가 도움을 요청하고 있습니다.

Wee do I start I wslon 180000 they condescending not doing there job saying security team will get Bak to me they haven't IV been waiting since April I'm VIP n they don't follow there terms n condition n that game play they rig by not playing off the last spins wen issue occurs I m suppose to get cashback as well n they have froze my account temp

Dear Rebecca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem, even though I must admit I don’t understand it very well. Are you experiencing issues with withdrawing your winnings? Or did the casino confiscate your winnings? Please, provide us with more information, possibly communication between you and the casino could help. You can forward it to kristina.s@casino.guru, or alternatively, you can post it here. I will wait for your clarification patiently. Looking forward to hearing from you.

Best regards,

Kristina

Dear Rebecca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.