Kings Chance Casino - 플레이어의 상금이 무효화되었습니다.

Dear Death34,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which payment method you have used to deposit funds into your account? Do I understand correctly that it was a VISA card? Was it your first deposit in this casino?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Hi, yes it was deposited using my Visa card. They are claiming the payment never went through however they awarded me the money into my account, they just keep saying please forward bank statement showing the deposit which I can’t do as they never took the money. I have been falsely led to believe I had won this money, I offered to deposit another $100 to claim the winnings or have them simply take it from my winnings however they just keep telling me the same thing over and over.

Thank you very much, Death34, for your reply and forwarded email. Could you please advise if you have deposited any funds in this casino previously?

No I haven’t that was my very first deposit.

Is there any relevant communication between you and the casino that you could forward to petronela.k@casino.guru?

I emailed you already with the only relevant communication. I can send it again if you like

Thank you very much, Death34, for your reply and email. Do I understand correctly that $100 has never been debited from your bank account?

Yes that is correct however it went through on the kings chance website and they credited me the $100 to play with.

Could you please forward your cashier/deposit history? Thank you very much.

Hi, I did send through a screenshot of my deposit history at the beginning of this complaint. I will email it to you.

Thanks

No need, thank you. I see the transaction now. One last thing please, is the payment visible in any way on your bank statement, or not at all? Thank you.

Nope it doesn’t show up at all on my bank statement

Could you please forward your game history? It would be very helpful to have at least some record of your incoming deposit. Thank you very much in advance.

There’s like 546 pages of my game history I’m not exactly sure how you want me to send it?

An Excel format would be ideal. Can you download it yourself from the account or try requesting it from the casino, if possible. Thank you very much in advance.

Dear Death34,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I can’t get the casino to give me a itemized list of my games, the only way I’ll be able to send them is by screenshoting all 536 pages which will take forever, I don’t know a better way to send it to you.

Thank you very much, Death34, for your reply. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Death34!

I will take care of your complaint from now on. I would like to invite Kings Chance Casino's representatives into this discussion in order to help us resolving the issue.

Hey all,

I looked into it and here's the deal Death34, for the sake of your entertainment and convenience we credit your deposit to your casino account immediately so you can play it. It takes a bit of time to process the deposit and in that time it was denied by your bank thus never collected as cash by the casino.

Unfortunately if there is no cash deposit there can be no win on said cash deposit, no risk no reward if you will. Not a lot I can do in this situation.

Wish I could be more help.

Best,

Nick and King's Chance

Hello Death34!

As was the situation described both by you and Nick from Kings Chance Casino, I am afraid that we are not able to help you any further.

Unfortunately, your deposit was never credited to the casino's bank, therefore you played with funds which did not hold any monetary value and therefore it was a risk free situation for you and the casino is in full right to void your winnings.

Is there anything else we can help you with?

Hello Death34!

We have not received any response from you. We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it.

Looking forward to hearing from you.

As per the reasons mentioned earlier, we are rejecting this complaint.