KTO Casino - 플레이어의 상금이 계정에 적립되지 않았습니다.

I won the big prize, but it did not go into my account balance. This slot does not have a history log. I have already requested the game logs and for the balance to appear in my account.

- Game name: Piggy Tap

- Date of incident: 06/01/2024

- Time: 18:32

- Bet amount: 0.05

- Brief description of the incident: I won the Big Prize of about R$1100.00. I smashed the piggy bank, the won amount showed up on the screen, but it was not reflected in my account balance.

Ganhei o premio grande, porem não foi para o saldo é um slot que não tem historico, já solicitei o log das partidas e o saldo para aparecer na minha conta

- Nome do jogo:Piggy tap

- Data do ocorrido:06/01/2024

- Horário 18:32

- Valor da aposta:0,05

- Breve descrição do ocorrido: Eu ganhei o premio Grande por volta de R$1100,00 reais, estourei o porco, apareceu na tela o valor ganho porem o valor não entrou no meu saldo

Dear crevelari,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Good morning, as I said, it is a slot that has no history. After what happened I didn't play anymore.

date 06/01/24 time 18:32 to 18:34

When I was going to take a photo of the prize I didn't have time, the value is approximately R$1100.00

kto casino does not have a log of games played, I want this log and also the amount in my balance

bom dia como eu falei é um slot que não tem histórico. Depois do ocorrido não joguei mais.

data 06/01/24 horário 18:32 até 18:34

na hora que ia tirar uma foto do prêmio não deu tempo o valor é aproximadamente r$1100.00

o casino kto não tem log de jogos jogados, quero esse log e também o valor no meu saldo

I'm sorry to inform you that we cannot proceed with your case since we have no evidence of your win in our records. Without any supporting proof, it would be impossible for us to take any action against the casino. As a result, we have no choice but to reject your complaint. We understand your situation and apologize for any inconvenience caused. If you face any issues with this or any other casino in the future, please don't hesitate to contact us. Thank you for your understanding.

Best regards,

Veronika