Lamabet Casino - 플레이어는 계정 인증에 문제를 겪습니다.

Hello, I've been trying since yesterday to verify my account and they are not accepting the photo of my card, saying that not all the details are visible. It's as if they are doing it on purpose so they don't have to verify my account and I can't withdraw my money. I've taken details from the card through the NBG.GR website and they claim that the name isn't fully visible, even though it's displayed that way on the bank's platform. Please do something because I am tired of dealing with a verification process that no other company has ever caused issues with.

Καλημέρα, προσπαθώ από εχτές να κάνω επαλήθευση του λογαριασμού μου και δεν δέχονται την φωτογραφία από την κάρτα μου και μου λένε ότι δεν φαίνονται όλα τα στοιχεία μαζί. Είναι λες και το κάνουν για να μην μου επαληθεύσουν τον λογαριασμό και να κάνω ανάληψη των χρημάτων μου. Έχω πάρει στοιχεία για την κάρτα μέσα από την ιστοσελίδα της NBG.GR και λένε ότι δεν φαίνεται ολοκληρωμένο το όνομα ενώ έτσι είναι μέσα στην πλατφόρμα της τράπεζας. Κάντε κάτι γιατί έχω κουραστεί για μια επαλήθευση όπου καμία άλλη εταιρεία δεν μου δημιούργησε πρόβλημα με επαλήθευση.

Dear Michail1996,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lamabet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly the casino requires the name and surname to be both visible on the screenshots you provided?
• Is it possible for you to access your bank card information on the desktop computer or is it specified on a bank statement from your bank?
• Have you provided the casino with both photos of the front and back of the card?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Dear Michail1996,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.