Lapalingo Casino DE - 플레이어의 상금이 압수되었습니다.

Hello, I deposited 18 Euros and duly transformed my bonus into real money after abiding by the rules. They verified my account and paysave account, only for them to bring up a deposit I made weeks ago from a different paysave. They then canceled all my winnings.

hallo ich habe 18Euro eingezahlt und habe meinen Bonus umgesetzt nach Vorschrift und in echtgeld umgewandelt als die alle verifiziert haben mein Konto und paysave Konto kamen die mir mit einer Einzahlung die ich vor Wochen von einem anderen paysave geleistet hatte und haben meinen ganzen Gewinn storniert

Dear monapachnicke,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please clarify the "different" paysafe? Did you use someone else's payment method?

Have you received any clear explanation from the casino regarding the confiscated winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear monapachnicke,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.