Las Vegas Casino - 플레이어의 상금이 압수되었습니다.

l deposited and played the same way l always play and normally lose but for once. l managed to bank some winning along the way. at no time did any message come up to say these bets are not allowded.. and if l lost. they wouldent say a word but as l managed to win. l was breaking there rules and refused to pay me which ruined my xmas and the grankids went without. if a bet is not valid. a message should come up to tell you..instead they let you play hoping you lose but if you win, they refuse too pay. stay away from these crooks..

Dear littledavid962,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus?

Were you informed of which rule you breached? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear littledavid962,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.